How to reach us
- Email: support@keystoneapps.atlassian.net
- Include: app name, site URL, steps to reproduce, and screenshots if possible.
Keystone Apps
Support
Visit our JSM Help Center Portal to raise a support request and to view our knowledge base articles and FAQs. We aim to respond within 1 business day (UK time). Critical incidents are prioritized.
Scope & SLA
- Best-effort weekday support, 09:00–17:00 UK time.
- Critical incidents: response within 4 business hours.
- Bug fixes and minor enhancements released continuously.
Self-service
- Privacy Policy & Security
- App configuration: see in-app “About & Support”