Keystone Apps

Keystone Apps product

JSM Queue Radar

Spot customer replies, protect SLAs, and understand queue health without replacing the native Jira Service Management workflows your team already uses.

Atlassian Cloud Built on Forge Jira Service Management
Get it on Atlassian Marketplace ↗ Support & documentation

Product overview

Know where attention is needed.

Radar brings useful operational signals into view so agents and team leads can focus on the right requests first.

A clearer view of queue work

JSM Queue Radar highlights customer replies, unread activity, stale requests, SLA-style risk, and unassigned work.

  • See whether a request needs attention or is up to date.
  • Use Radar-managed fields in existing native JSM queues.
  • Review workload pressure, risk, and ownership gaps.
  • Use diagnostics, sync, and backfill tools when needed.

A short walkthrough of queue visibility, Radar indicators, and the issue context panel.

Key features

Practical signals, close to the work.

01 · NATIVE QUEUES

Radar indicators

  • Use Radar-managed fields in native Jira Service Management queues.
  • Show a simple signal for attention needed or up to date.
02 · ACTIVITY

Reply detection

  • Identify when the latest relevant public activity appears to be from the customer.
  • Update request state when an agent replies publicly.
03 · OVERSIGHT

Queue health and risk

  • Monitor waiting-on-us work, stale requests, urgency, and SLA-style risk.
  • Spot unassigned breached requests and visible workload pressure.
04 · RELIABILITY

Diagnostics and repair tools

  • Check whether Radar fields are available, populated, and syncing.
  • Run visible queue sync and backfill tools for older requests.

Trust & delivery

Designed for the Atlassian environment.

  • Available through Atlassian Marketplace.
  • Built for Atlassian Cloud using Forge.
  • Works alongside native JSM workflows.
  • Published support, privacy, security, and legal information.

Getting started

From installation to useful signals.

  1. Install the app from Atlassian Marketplace.
  2. Open a JSM project and launch the Radar queue page.
  3. Refresh diagnostics and confirm Radar fields are available.
  4. Run a visible sync or backfill where older requests need values.
  5. Add Radar fields to native queues where you want indicators.

Questions about JSM Queue Radar?

Visit support or email support@keystoneapps.tech.

Get product support